Here are some of the questions and inquiries we receive from our customers about our products.
Frequently Asked Questions
Search for FAQ by product
-
-
for Ball-point pens
-
-
for Felt-tip pen & Marker
-
-
for Pencils & Colored pencils
Cases that can’t be written or pushed
- In case a pen tip gets scratched
- In case clog in the flow path
- In case air enters from the pen point
- In case ink runs out
- In case the ball does not rotate on paper 1
- In case the ball does not rotate on paper 2
- About the parts protecting the pen tip
- In case the pen tip does not come out even if it knocks
- In case air does not enter smoothly
- In case the ink flowing groove becomes shallow
Ink leak
- In case the pen tip is destroyed
- In case the pen point comes out
- In case the cap is not correctly fitted
- When sudden change in atmospheric pressure or temperature（Liquid ink ballpoint pen）
- In case air enters from the pen point
- In case shock is applied (gel ink ballpoint pen etc.)
- In case exposed to high temperature
- If put in a washing machine
